bola81Privacy Policy

This page describes what we collect when you use bola81 and how we keep that data protected. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or engage with football markets, live-dealer tables, or slot games, we gather information necessary to verify your identity, process transactions, and provide our service. We undertake to handle all personal data with the same security standard regardless of whether you access bola81 from Jakarta, Surabaya, Bandung, or Medan.

We at bola81 retain data only for as long as needed to fulfil the purpose it was collected for—typically the duration of your account plus a statutory retention window for dispute resolution and compliance. We do not sell, trade, or share your personal information with external marketers. Our servers may sit outside your jurisdiction; however, we apply consistent encryption and access controls across all locations. If you have questions about how we handle your data, this policy sets out our commitments.

We collect minimal information: email address, phone number, identity document details (for KYC), proof of address, and payment method metadata. We do not ask for unnecessary personal details. We do not track your behaviour outside bola81. Our practice centres on account security and operational compliance.

What We Collect and How We Use It

We collect your email address at account creation. This is your primary login credential and the channel through which we send account notifications, withdrawal confirmations, and security alerts. We also collect your phone number for two-factor authentication. When you deposit, we record the payment method you selected—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your chosen bank (mobile banking, local payment, online payment, e-wallet). We do not store your full card or wallet details; payment processors hold that data securely on their own servers.

We collect your identity document—KTP, driver's licence, or passport—and proof of address (utility bill, rental agreement, or government-issued document) to comply with Know Your Customer (KYC) regulations. This verification is mandatory and occurs once per account. We use this information only to confirm your age, identity, and jurisdiction. We do not use it for marketing or external purposes.

We collect transaction records: deposits, withdrawals, market settlements across Liga 1, Piala Indonesia, Piala AFF, Champions League wagers, live-dealer sessions, and slot spins. These records are necessary to calculate your account balance, generate statements, and resolve disputes. We retain transaction history for 90 days after account closure for regulatory reasons.

Third-Party Processors

We engage payment processors (the wallet and bank networks behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to transfer funds. These processors have their own privacy policies; we do not control their data handling. We also use identity verification services to validate your KYC documents. We require all processors to sign data-processing agreements that include confidentiality and security obligations.

We at bola81 do not share your identity details with gambling marketing platforms, affiliate networks, or external analytics companies. Your data remains within the bola81 ecosystem.

Cookies and Tracking

We use session cookies to keep you logged in and to remember your language preference. We do not use tracking pixels, third-party analytics, or advertising cookies. Our session cookie expires when you close your browser. If you wish to disable cookies, your browser settings allow this, but you will be logged out after each session.

Data Retention

We keep account data during the account's active life plus 90 days post-closure. Transaction records are archived for regulatory compliance.

Data Deletion

You may request account deletion, which removes your email and phone. Your identity document is anonymised 90 days after deletion to meet legal requirements.

Location

Servers operate in compliance-supported regions. We do not store data outside jurisdictions where bola81 is authorised to operate.

Your Rights and Contact

We at bola81 afford you the right to access, correct, and delete your personal data. If you wish to download a copy of your account data, contact our support team with your request. We will provide a CSV export of your email, phone, deposit history, and transaction records within 10 business days. If you believe any information is incorrect—for example, your address has changed or your phone number has been updated—you may request a correction. We will verify the change before applying it.

We undertake to notify you of any data breach within 72 hours of discovery. We maintain encryption for all data at rest and in transit. Two-factor authentication is mandatory for password reset and withdrawal requests. If your account is compromised, we freeze the account immediately and contact you via your registered email and phone number. You retain the right to dispute any unauthorised transaction; we will investigate and refund confirmed fraudulent activity within 15 business days.

This privacy policy applies to all bola81 services—sportsbook, live-dealer, slots, and esports markets. We may update this policy with 14 days' notice. Continued use of bola81 indicates acceptance of updated terms. If you have privacy concerns or wish to report a breach, contact us at [email protected]. Our support team responds to data-related inquiries within 48 hours.